Iara Chagas

Iara Chagas is an experienced professional in customer experience management, currently serving as a Customer Experience Manager at Revolut since April 2024. Previously, Iara held the position of CX Strategy Specialist at XP Inc. from October 2021 to January 2023 and worked as a CX & Research Specialist at ZOLY from February 2021 to October 2021. Iara's earlier experience includes a role as a Management Consulting Analyst (CX) at Accenture, contributing to digital transformation projects within major Brazilian banks and conducting detailed analyses of call center operations. Prior positions also include roles at Ipanema Coffees as a Trainee, Mundipagg as a Customer Success Analyst, and Itaú Unibanco as a Quality Intern. Iara Chagas holds a Bachelor's degree in Administration and Business from Universidade Presbiteriana Mackenzie, obtained between 2012 and 2016.