Shweta D.

Shweta D. is an experienced professional with a background in complaints analysis and customer support, currently serving as a Complaints Analyst at Revolut since March 2023, where expertise in banking processes and products, including fraud verification and recovery, is demonstrated. Prior to this role, Shweta worked as a Transfers Support Specialist, managing various transfer-related queries for a global customer base, and as a Junior Service Delivery Executive at twogether, providing service desk support for vendors. Shweta's earlier experience includes front desk representation at New Linden Hotel and collaboration with Snack Media on a project to enhance North American traffic to websites. Shweta holds an MSc in International Project Management from Loughborough University and a Bachelor's in Management Studies with a specialization in Human Resources Management from the University of Mumbai.