Tracey Saenz is a seasoned business analyst with extensive experience in IT process improvement and service delivery. Currently serving as a Business Analyst at RevSpring since December 2021, Tracey previously held the position of IT Process Analyst at EPITEC, focusing on compliance with enterprise IT security frameworks. Prior to that, Tracey worked as an End User Services Specialist at Mastronardi Produce Ltd., emphasizing customer satisfaction and user experience. Tracey also gained valuable experience at General Motors as a Global Catalog & Process Support Lead, collaborating with IT and business groups to enhance IT catalog services. Tracey's career began at HP, where roles included Service Delivery Consultant II and Advanced Business Analyst, managing a large scope of services for General Motors. Tracey holds a Bachelor of Arts in Communication and Media Studies from Wayne State University.
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