IT Systems Administrator

About Rhapsody:

Healthcare is innovating and you can be a part of it! Getting data from one provider to another, or from a provider to a health insurance company, is harder than it should be. Our mission is to change this – to accelerate innovation by easing the data access burden. Imagine developing solutions that accelerate digital transformation. This is what we do at Rhapsody. By providing data exchange and data quality solutions that enable information - such as patient visit details, lab results, and billing balances– to move seamlessly from one system to another. Whether building an application or using one, every piece of the health ecosystem needs Rhapsody as a foundation.

Most people will not ever see our products (that's how infrastructure works) and services during a medical visit. Our solutions run behind the scenes, and you can think of them as the central nervous system helping to move data to accelerate innovation and improve outcomes. If using your knowledge to help solve this important problem sounds rewarding, apply today at rhapsody.health

What we have to offer you:

• Comprehensive benefits package on day 1 (medical, dental, vision, life, disability)

• 401k with a generous company match

• Unlimited PTO, sick time & volunteer days

• An innovative, inclusive, and fun work environment

• Continuous learning and development opportunities

Must be local to Boston, MA to travel to our office on a recurring basis (2-3 per week)

Position Summary:

We are seeking a skilled System Administrator to join our IT team. The ideal candidate will have strong technical expertise and excellent communication skills to support end users at all levels of the organization, including C-level executives. You will be responsible for managing and maintaining our IT infrastructure, focusing on Office 365, Azure, Exchange, Group Policy, and datacenter infrastructure. Your role will be critical in ensuring smooth day-to-day operations, troubleshooting technical issues, and implementing IT policies and security measures.

Job Responsibilities:

• Assist end users with technology needs in a hybrid work environment with on site support in our Boston based headquarters

• Office 365 administration: manage and assist with user account management, Sharepoint, Teams, Onedrive, management

• Manage InTune policies and deploy software to company Windows devices

• Assist with end user Windows & Mac onboarding process, ensuring proper configuration of user accounts, permissions, and access rights

• Assist with end user Macbook troubleshooting

• Assist with JAMF Mac policies

• Manage and modify InTune Compliance policies to keep up with industry best practices

• Exchange Server Administration: Manage and maintain the Exchange Online environment, including email flow, distribution lists, and security policies

• Group Policy Management: Create, modify, and troubleshoot Group Policies to enforce IT policies, user rights, security, and system configurations across the network

• TCP/IP network troubleshooting

• Manage and deploy hardening policies on workstations and servers

• Assist in deploying patches via Automox, creating and setting up device and server patching policies

• Azure Management: Oversee Azure Active Directory (Azure AD) administration, including user and group management, single sign-on (SSO) configurations, and other cloud services within the Azure environment

• Assist with ThreatLocker application requests and help set company wide ThreatLocker policies of applications to allow/deny

• Assist with access and troubleshooting Perimeter81 VPN login

• Assist end users with obtaining access to applications from our IT Service catalog

• Assist with compliance audits and ensure that systems adhere to regulatory requirements

• Provide training to staff on new systems and software updates. Maintain IT documentation and standard operating procedures (SOPs)

• Work with external vendors and service providers to resolve technical issues and implement new solutions as needed

• Ability to work in collaborative team environment

• Being reachable during your business hours unless proper arrangements have been made

• Promptly attend web conference calls and willing to collaborate remotely

Job Requirements:

• Bachelor’s degree in Information Technology, Networking, Computer Science, Information Security, or a related field (or equivalent experience)

• 4+ years of experience with strong knowledge of network protocols, operating systems, and security technologies

• Experience working in a hybrid cloud environment with Office 365, Azure and datacenter server environments

• Experience with security assessment tools and methodologies

• Excellent problem-solving and analytical skills

• Excellent communication skills, with the ability to support end users of varying technical expertise, including C-level executives

• Have reliable internet connection for hybrid-remote work

• Knowledge of cloud security concepts and technologies (AWS, Azure, etc.) preferred

• Relevant certifications such as AZ-104, AZ-305, or equivalent are preferred

Join Us: If you're a dedicated IT professional who excels in managing diverse systems and enjoys working in a fast-paced environment, we encourage you to apply and become a part of our dynamic team!

Rhapsody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.