Irene Perry is a seasoned professional in customer success with extensive experience in managing and leading VIP customer accounts. Currently serving as a Sr. Technical Customer Success at Rhenium Group since September 2024, Irene previously excelled as a Senior Customer Success Manager at Bynet Data Communications from January 2015 to September 2024, driving revenue expansion and product adaptation while significantly reducing churn. Irene's expertise includes establishing customer success frameworks, optimizing product use for SMBs and Enterprise accounts, and collaborating across various teams to enhance product performance. Educational qualifications include a Bachelor’s Degree in Industrial Engineering from Ruppin Academic Center and ongoing studies for an MBA in Innovation and Entrepreneurship at The Open University of Israel.