Luiz Carlos Chaves Rocha

Luiz Carlos Chaves Rocha is an experienced professional in the field of customer service, operations, and SAP solutions, currently serving as the Head of Customer Service for North America at RHI Magnesita since August 2024. Previously, Luiz held various roles at Axosnet from January 2015 to August 2024, including Head of Operations, where oversight was provided for a team of over 50 employees, and Delivery Manager, managing major projects across multiple industries. Luiz's expertise extends to SAP solutions as a Solutions Architect and ABAP Consultant, with significant contributions to system migration and process optimization at organizations such as Grupo Malwee, IBM, WEG, and HSBC. Academic qualifications include a Bachelor's degree in Computer Engineering from Pontifícia Universidade Católica do Paraná and a Master’s degree in Strategic Business Management from FAE Centro Universitário.