Jake Daniel Feliciano

Jake Daniel Feliciano is a seasoned workforce management professional with over a decade of experience. Currently serving as a Workforce Analyst at rhipe, A Crayon Company since April 2023, Jake focuses on key areas such as scheduling, capacity planning, reporting, and analysis. Prior to this role, Jake spent a decade at Convergys, where responsibilities evolved from a Technical Support Specialist to a Scheduling Analyst, and eventually to a Workforce Coordinator. In these roles, Jake developed expertise in creating and managing operational schedules, analyzing performance metrics, training new schedulers, and ensuring service level agreements were met. Earlier experience includes a position as a Technical Support Engineer at TeleTech Philippines.