Thomas B. has extensive experience in the field of customer service and operations, currently serving as the Networking Onboarding Supervisor at Ria Money Transfer since November 2012. In this role, Thomas ensures the effective operation of the COB process, focusing on seamless transitions and timely project launches. Previous positions at Ria include QA Global Manager and Call Center Analyst, where responsibilities included managing global teams, improving KPIs, and monitoring service quality. Thomas also has experience as a Help Desk Lead and Technical Support, overseeing technical service teams and ensuring high standards of support. Prior to Ria, Thomas worked as a Customer Service Agent at Nokia and as a Production Assistant at Zeppelin TV. Academic achievements include a Master's degree in Radio, Television, and Digital Communication from Universidad CEU San Pablo and a degree in Cinema, Music, Theatre, and Multimedia Production from Università di Pisa.
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