Anil Patel

Anil Patel has over 10 years of work experience in the telecommunications industry. ANIL started their career as an Executive Network at TATA Communications Ltd. (fka VSNL) from September 2006 to February 2010. ANIL then joined Reliance Communications as a Deputy Manager Networks, where they were responsible for planning and provisioning SDH/SONET networks from March 2010 to April 2013. Anil then moved to Ericsson as an Assistant Manager Networks, leading a team for Mumbai Circle and handling monitoring, maintenance, and reconfiguration of network circuits from May 2013 to April 2015. Later, they worked at Tata Communications as a Service Manager Global Service Management, ensuring customer satisfaction, analyzing complaints, and improving service operations from April 2015 to September 2016. Currently, Anil is working at Ribbon Communications as a Global Quality Manager, where they are responsible for service quality management for major customers and conducts audits and process improvements.

Anil Patel completed their Bachelor's Degree in Electronics & Telecommunications from Smt. Indira Gandhi College of Engineering from 2002 to 2006. ANIL has also obtained several additional certifications, including "Artificial Intelligence Foundations: Machine Learning" from LinkedIn in December 2020, "Customer Service: Serving Internal Customers" from LinkedIn in December 2020, "Customer Success Manager: Fundamentals to your CSM career" from Udemy in December 2020, "5G Technology Strategy: Next-Generation Mobile Networking" from LinkedIn in November 2020, "Quality Standards in Customer Service" from LinkedIn in November 2020, "Enterprise Design Thinking Practitioner" from IBM in October 2020, "Introduction to Reliability Engineering" from Udemy in October 2020, "Statistics 101" from IBM in October 2020, "ISO 9001 Lead Auditor - Quality Certification" from Udemy in March 2020, "Lean Six Sigma Green Belt Certification" from KPMG in November 2019, "Personal Effectiveness and Time & Stress Management" from Dale Carnegie Training in July 2018, "Cloud Computing-Cloud U Certificate" from Rackspace, the #1 managed cloud company, in August 2016. ANIL also has ITIL V3 Foundation certification, but the obtained month and year is not provided.