Anthony Cunningham

Anthony Cunningham has over 20 years of work experience in various roles related to hardware support, customer service and technical support.

Anthony started their career at Southern ITeC as a Training Officer, where they were responsible for providing training to staff members.

Anthony then worked at Pansonic as a Quality Control/Production Engineer, ensuring the quality of products during the production process.

After that, they joined Nortel and held several positions, including Optical Verification Engineer, EMEA Product Support Engineer, and EMEA CVAS Repair Performance Manager. In these roles, they were responsible for solutions integration, testing, and troubleshooting of customer networks, as well as providing technical support and managing service improvement plans.

Currently, Anthony is working at Ribbon Communications as the Hardware Support Services Manager for EMEA & India. In this role, they manage the reverse logistics process, oversees managed services, and ensures SLA agreements are met while maintaining industry-leading product quality.

Anthony Cunningham attended Ulster University from 1995 to 1998. During this time, they pursued a BEng (Hons) in Electronic Systems, with a focus on D.I.S. There is no information provided regarding any additional certifications they may have obtained, such as PRINCE 2, or the institution from which they obtained them, along with the month and year of completion.