Randy Wildasin

Randy Wildasin has a diverse and extensive work experience. Randy began their career as a Wire System Maintenance in the US Army, where they handled the installation and maintenance of the Community Health Care System (CHCS) and maintained and troubleshooted Mobile Subscriber Equipment (MSE).

After their military service, Randy worked as an Installer at Telecom Business Solutions for a brief period. Randy then joined Network Equipment Technologies as a Technical Support Engineer, where they provided technical support on NET products and performed senior-level support on net.com Sonet Transmission Manager (STM) and SCREAM.

In 2012, Randy joined Sonus as a Principal Technical Support Engineer, responsible for providing technical support on SONUS products like SBC1000/2000 and VX. Randy also supported sales efforts and systems engineering directly on-site with potential customers.

Their most recent role was at Ribbon Communications, where they held the positions of Principal Technical Support Engineer and Technical Support Engineering Sr. Technical Specialist. Randy provided technical support on Ribbon products and was involved in diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and software issues. Randy also assisted with sales efforts and identified hardware and software bugs in Ribbon products for resolution.

Overall, Randy has been consistently involved in technical support and troubleshooting complex issues in various industries throughout their career.

Randy Wildasin completed their Associates degree in Internetworking Technologies from Strayer University, where they studied from 2002 to 2008. In addition to their degree, they also obtained the CCNA/CCNP certification from Cisco in April 2011.