Srinivas Yenagandula

Srinivas Yenagandula has extensive work experience in technical support roles. Srinivas started their career at TATA Communications Ltd. (formerly VSNL) as an Executive Networks, where they were responsible for network monitoring, troubleshooting, and maintenance. Srinivas worked with various equipment such as Alcatel, NEC, ECI, Marconi, and Ciena. Srinivas also performed acceptance tests, implemented EMS/NMS, and upgraded network versions.

In 2009, they joined ECI Telecom as a TAC Engineer. Here, they provided 24/7 technical support for ECI SDH/DATA/Broadband equipment in India and the Asia-Pacific region. Srinivas worked with major service providers such as Vodafone, Bharti, Tata, GAIL, Idea, and Videocon. Srinivas also worked on the Unix and Sun Solaris platforms.

At ECI Telecom, Srinivas held various roles, including Senior Engineer and Technical Specialist. In these positions, they provided technical support for ECI SDH and DWDM networks and led teams of 5 support engineers. Srinivas also acted as a single point of contact for operational and support-related issues and coordinated with internal and external clients.

Currently, Srinivas is employed at Ribbon Communications as a Manager - Technical Support. Srinivas is responsible for handling end-to-end customer support, escalations, reports, reviews, and meetings. Srinivas works on all requirements and solutions, collaborating closely with internal teams to achieve desired outcomes.

Srinivas Yenagandula attended Atharva COE from 2002 to 2006, where they obtained a Bachelor's degree in Electronics and Telecommunication Engineering. In January 2022, they also obtained an ITIL Foundation Level 4 certification from PeopleCert.