Asaad Akoum

Asaad Akoum is an experienced advisory telecom engineer currently employed at Ricoh USA, Inc. since August 2015, with a prior role as a senior software engineer for call center solutions. With extensive experience in the telecommunications and computer telephony industry, Asaad has held key positions including implementation and support manager at Acqueon Technologies Inc., where management of technical staff across the US and Canada was conducted, and senior technical service specialist at MicroAutomation, focusing on IVR systems. Prior roles include customer support engineer at Syntellect, support manager at MediaSoft Telecom Inc., and software application developer at International Guidelines Inc., highlighting a strong background in providing technical support, troubleshooting, and developing IVR applications. Asaad holds a Bachelor of Science degree in Business Computer from Lebanese American University.