Gavin Jordan-Smith

Gavin Jordan-Smith is Senior Vice President, RICOH Graphic Communications (RGC). Appointed to this expanded global role on April 1, 2021, Jordan-Smith oversees marketing, strategy and digital transformation of the newly formed RGC global business unit, and serves as a member of the RGC global board. In addition, he also leads the RCG business within North America. Jordan-Smith possesses a customer-centric mindset and is focused on partnering with customers to help them with their digital transformation within the print industry.

Jordan-Smith joined Ricoh in 2019 and was named Senior Vice President, Commercial and Industrial Print, leading the business in the U.S. and Canada, including hardware, software, solutions, and services, after driving sales and the go-to-market strategy in the U.S. as Vice President of Commercial Printing.

With more than 25 years of proven success in the graphic arts industry, Jordan-Smith is passionate about the industry, working for and with leading technology companies, agencies, print services providers and startups. He is actively involved on industry boards, associations and educational forums driving thought leadership, vision and transformation. He has developed programs and business strategies that addressed the needs of QuickPrint, CRD, Transactional and Graphic Communications/InPlant customers, and has helped organizations transform from a traditional offset company into a full-service communications provider. He recognizes what truly drives progress, connecting with people and delivering results. As a brand, sales, and marketing transformation leader, Jordan-Smith believes that connections to customers ultimately lead to positive results.

Prior to Ricoh, Jordan-Smith held several leadership roles throughout the industry, including Vice President, Industrial Print and Graphic Communications, BIS Group for Konica Minolta Business Solutions U.S.A., Inc. where he oversaw the organization’s production and industrial printing portfolio of hardware, software, and services for commercial and industrial print customers. He also led the Xerox Production Workflow and Solutions Business Group as Vice President, and was Director and Chief Operating Officer at Toppan Printing Company America.

Jordan-Smith has a degree in International Law and Finance from the University of Mid-Glamorgan, Pontypridd in Wales, UK.