John-Mark Palandro

John-Mark Palandro is an accomplished professional with extensive experience in customer engagement and business process outsourcing at Ricoh USA, Inc., where tenure spans from 2008 to the present. In the role of Senior Manager, Customer Engagement, and previously as Senior Manager, Business Process Outsourcing and Sr. Manager, Global Billing and Order Management, John-Mark has led teams exceeding 110 members to support major clients, including Wells Fargo and Johnson & Johnson, while managing cross-functional billing efforts for 1,500 top-tier customers. Prior experience at Ricoh USA included overseeing multiple teams handling 85,000+ transactions per month, generating significant revenue. Earlier roles at IKON Office Solutions involved managing order coordination and achieving exceptional sales performance as an Account Executive, recognized for outstanding customer service and training initiatives. John-Mark holds a Bachelor of Business Administration (BBA) in Marketing from the University of Houston's C.T. Bauer College of Business.