Wilbor Guerrero

Wilbor Guerrero is a seasoned IT professional with extensive experience in system administration and support engineering. Currently serving as a Senior System Administrator at Ricoh USA, Inc., Wilbor provides end-user support, manages installed applications, and collaborates with sales and operations teams to enhance customer relationships. Previous roles include Support Engineer/System Admin at Microsoft, where responsibilities included OS administration and Azure services support, and Application Support Analyst II at Sprint, focusing on monitoring tools. With a strong educational background in Business Administration and Computer Information Systems from Manhattan University and SUNY Morrisville, Wilbor demonstrates expertise in technical support, process improvement, and customer service across various technology sectors.