Ridestore
Charlotta Carlquist is an experienced professional in customer experience management, currently serving as a Customer Experience Project Manager at Ridestore since December 2017. In this role, Charlotta has led various projects related to CSAT analysis and KPI strategy and contributed to market launches and departmental workflows. As the Area Lead for English Customer Experience Markets, Charlotta established and expanded the first English team within the CX department, which became the largest team of its kind, comprising members from Europe and North America. Previous roles include recruitment coordination at Schibsted Media Group and administrative support, where Charlotta managed a range of tasks for top management and aided recruitment processes. Charlotta's career started with a position as a Shop Assistant at Staken & Veken and included a marketing internship at Saga plc. Educational qualifications include a Master's degree in International Marketing and Brand Management from Lund University and a Bachelor's degree in Business Administration from the University of Kent.
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Ridestore
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Ridestore was founded over a decade ago by two Swedish brothers. If we summarise the journey with one word, it would be "change." But one thing has stayed the same, our customer focus. Today we are empowering an e-commerce movement. It's not a job; it’s a connection. “At Ridestore our customers are the bosses.” How do we deepen the relationship with our customers while growing Ridestore? By keeping it simple. All parts of Ridestore are constructed to maximize the benefit for the most important people, the customers! This means we offer our own products to the customers, with no middlemen. We see it differently. The direct-to-the-consumer method is about improving all parts of the company by empowering the customers. Our customer feedback is our focus for future growth. By listening and working with our customers we have created two fast-growing snow brands in Europe and North America Dope Snow and Montec. "Creating with your customers is the future of brands." We design our work in line with our lifestyle. We have handcrafted a distributed workforce with over 80 passionate Ridestore teammates working from all over the world. For us, performance and execution rules. Location and work hours are secondary. And that’s the way we like it. If remote work is not your thing, don’t worry; we have a great HQ in Gothenburg, Sweden too. We stay connected with digital tools and meetups, and we’re able to make great products through our creative connections. The best ideas win, and the founders are simply one of us. "The way we work is the way we live." But we don’t take this for granted. To us, a dream team means that we all perform at our best, and we all help each other reach those levels. We create our dream roles so we can ride together as a team. Want to dig deeper? Visit ours about us page linked below.