Charlotta Carlquist

Charlotta Carlquist is an experienced professional in customer experience management, currently serving as a Customer Experience Project Manager at Ridestore since December 2017. In this role, Charlotta has led various projects related to CSAT analysis and KPI strategy and contributed to market launches and departmental workflows. As the Area Lead for English Customer Experience Markets, Charlotta established and expanded the first English team within the CX department, which became the largest team of its kind, comprising members from Europe and North America. Previous roles include recruitment coordination at Schibsted Media Group and administrative support, where Charlotta managed a range of tasks for top management and aided recruitment processes. Charlotta's career started with a position as a Shop Assistant at Staken & Veken and included a marketing internship at Saga plc. Educational qualifications include a Master's degree in International Marketing and Brand Management from Lund University and a Bachelor's degree in Business Administration from the University of Kent.