Sales Support

Sales Support 
Location: Hybrid (2 days in the Newcastle office)

As the UK’s favourite property platform, Rightmove aims to give everyone the belief that they can make their move. 

To Join Our Team 

Contribute for the overall success of the RLTS sales team by providing support from an administrative and customer service perspective to help with customer retention, satisfaction and driving growth, predominately but not limited to our insurance products. An exciting opportunity to work alongside our Sales team and Account Managers and be involved in the day to day of the team. 

What you’ll be doing 

• Manage multiple inboxes and ensure responses are within departmental SLA’s

• Process the renewals of Rent Guarantee policies and ensure our partners have the correct documentation to renew

• Collaborating with the Sales team and Account Managers to drive retention and growth for Rent Guarantee Insurance

• Answering customer service queries predominantly around insurance and taking appropriate actions, by email and telephone

• Analyse data to help with retention & growth plans and provide management information

• Administer the Agent Revenue Protection product

• Attend departmental and full sales team meetings

• Time will be split approx. 50% on email, 25% phone and 25% system based

Who you are 

• Have excellent communication skills both verbal and written

• Analytical, detail-oriented, and confident with data.

• Have excellent organisational skills and can prioritise tasks effectively

• High level of attention to detail

• Are proficient in using Microsoft Excel

• Engage in self-development and ongoing training while actively collaborating with your team and manager.

• Team player who will be willing to take on additional tasks if the seasonality of our business unit requires

• Drives for results to achieve commercial goals and has the ability to create solutions and share success amongst colleagues

FCA Conduct  

• You must complete 15 hours of unstructured Continuing Professional Development (CPD) per year.

• Upon commencement of the role, you must provide details of employment referees covering a five-year period and these must demonstrate you are of ‘good repute’ to perform a regulated role.

• You must demonstrate on an annual basis that you are of ‘good repute’ to perform a regulated role through a successful DBS check and credit check.

• You must inform the Compliance Officer immediately if your criminal or credit circumstances change.

What’s in it for you 

People are the foundation of Rightmove – we’ll help you build a career on it.  

• Competitive compensation package.

• Cash plan for dental, optical, and physio treatments.

• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.

• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.

• Hybrid working pattern with 2 days in the office.

• Contributory stakeholder pension.

• Life assurance at 4x your basic salary to a spouse, family member other nominated person in your life.

• Paid leave for maternity, paternity, adoption, and fertility.

• Travel Loan, Bike to Work scheme, Rental Deposit Loan.

• Charitable contributions through Payroll Giving and donation matching.

• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts, and move.

Still not sure?  

We want to be part of creating a more diverse, equitable, and inclusive workplace for all. We’re excited to hear about your experience as well as how you will contribute to our overall culture. So, even if you feel like you don’t meet all the requirements, we would still really like to hear from you!  

About Rightmove

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.  

We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.  

Despite this growth, we’ve remained a friendly, supportive place to work with employee #1 still working here! We’ve done this by placing the Rightmove How’s at the heart of everything we do. These are the essential values that reflect our culture and include: 

• Be approachable and appreciate what others do

• Make complex things as simple as possible

• Build great teams, because Rightmove is people

• Drive improvement, we can always be better

• Share early, honestly, and often

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!  

If all of this has caught your eye, you may well be a Rightmover in the making! 

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