Milagros Garcia Rosell Davila

Milagros Garcia Rosell Davila has extensive experience in customer experience and strategy roles. Milagros started as a Gerente de Servicio al Cliente y Operaciones at Nextel del Perú S.A. in 2010 and later became the Gerente Satisfacción al Cliente until 2013. Milagros then joined Entel Perú, where they held the position of Gerente de Experiencia de Cliente Multicanal y Operaciones Mercado Personas from 2015 to 2019. After that, they moved to Telefónica as the Director de Experiencia de Cliente until 2020. Currently, Milagros is the VP Experiencia y Estrategia de Clientes at Rimac Seguros y Reaseguros. Their career progression showcases their expertise in enhancing customer experiences and driving strategic initiatives.

Milagros Garcia Rosell Davila obtained a Bachelor's degree in Communications from the Universidad Peruana de Ciencias Aplicadas from 1995 to 2000. In 2018, they attended the Massachusetts Institute of Technology for Design Thinking and Universidad de Ingeniería & Tecnología - UTEC for Lean UX.