Lucy Z.

Lucy Z. has extensive experience in data analysis, software development, and CRM administration, currently serving as a TSA/Product Owner/Data Analyst/Salesforce CRM admin at Rimini Street since July 2021. Responsibilities include acting as a Product Owner in the SAP department for the development of the case auto assignment software, conducting business analysis for various software enhancements, and building dashboards and reports in Salesforce CRM. Prior roles include Sales & Marketing Coordinator and Dynamics CRM Administrator/Data Analyst at mantis.group, where Lucy implemented and administered multiple CRM systems and conducted thorough data analysis to improve sales and marketing strategies. Additional experience includes project coordination at Hondy Technical Inc., academia as a part-time professor at Sheridan College, and quality assurance auditing at SGS Life Science. Lucy holds a Master's degree in Science (Chemistry) from Indiana University of Pennsylvania and has pursued Project Management courses at Sheridan College.