Sonya Stalberger

Sonya Stalberger is a seasoned professional with extensive experience in customer support and operations management across various industries. Currently serving as a Senior Program Manager for Customer Support at Ring since May 2020, Sonya previously held the position of Senior Director of Client Services at Freedom Financial Network, leading a team of 400 advocates handling over 200,000 monthly interactions. Additionally, Sonya has held leadership roles at Progress Residential® as VP of Sales and Service Center Operations, where improvements in sales lead conversion were achieved, and at FCR as VP of BPO Operations, overseeing six support centers. With prior experience at U.S. Bank, Charter Communications, Continental Promotion Group, and Oreck Corporation, Sonya brings a wealth of expertise in enhancing operational performance, strategic planning, and customer service excellence. Sonya holds a Bachelor of Business Administration with a focus on Marketing and Sociology from The University of Iowa Tippie College of Business.