Bill Shook is a seasoned technology professional with extensive experience in engineering and customer service roles. Currently serving as a Professional Services Contact Center Engineer at RingCentral since February 2022, Bill focuses on enhancing customer experiences in UCaaS and CCaaS environments. Prior to this, valuable contributions were made at Irvine Company from August 2004 to February 2022 as a Principal Engineer, spearheading significant migration projects, including the transition of over 3900 users to RingCentral. Bill’s background includes roles in systems and desktop administration across multiple companies, showcasing expertise in network security with certifications from Palo Alto Networks, as well as experience in server and desktop environments, data center operations, and IT project management.
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