Dana Cate

Dana Cate has over 20 years of work experience in the tech industry. They started their career as a Technical Support Analyst and Network Operations Specialist at Interliant/DellHost in 2000. In this role, they provided technical support to customers and resolved LAN and WAN failures.

In 2001, they joined VeriCenter Inc. as a Network Operations/Customer Support Center Shift Lead. Here, they managed the NOC operations, responded to alerts, and provided customer support. They also led investigations of escalated and suppressed alarms.

In 2006, Dana joined Genuine Parts Company as a Technical Support Representative. They supported a proprietary inventory and order management system and identified and documented change requests. They also authored troubleshooting processes for production systems.

From 2007 to 2018, Dana worked at Marsh ClearSight as a Senior Analyst in IT Product Support. They provided model/knowledge-based support for Marsh applications and conducted in-depth troubleshooting. They also managed technical incidents.

Since 2018, Dana has been working at Riskonnect, Inc. as a Technical Team Lead (AVP-level) in Customer Care. They lead a Tier 2 customer support team for the ClearSight product line, coordinating follow-the-sun support across domestic and India-based technicians.

Overall, Dana has demonstrated expertise in customer support, troubleshooting, incident management, and team leadership throughout their career.

Dana Cate completed a Bachelor of Science degree in Computer Science from Southern Polytechnic State University, from 1998 to 2003. There is no available information regarding any education after that period, such as attending the Georgia Institute of Technology or pursuing any further degrees or fields of study.