Dave Lake

Senior Support Engineer at RiskOptics

Dave Lake has a diverse work experience spanning over two decades. Dave most recently worked as a Senior Support Engineer at RiskOptics since May 2021. Prior to that, they were a Business Analyst/Application Support/IT Project Manager at Encore Boston Harbor from October 2018 to July 2020.

Dave's longest tenure was at Marriott International, where they held various roles from July 2012 to September 2018. Dave served as a Lead Implementation/Data Migration Specialist and was responsible for successfully handling the data migration of Starwood Hotel properties to new software. Dave collaborated with the development team to resolve potential problems and managed the test functionality of new software with existing software on the property servers.

Before joining Marriott International, Dave worked at Starwood Hotels & Resorts Worldwide, Inc. as a Senior Customer Support Specialist with Galaxy Hotel Systems from May 2005 to July 2012. Prior to that, they worked at Marriott International as a Group Reservations Coordinator from September 2002 to May 2005.

Dave began their career in the hospitality industry at Holiday Inn Anaheim At Park as a Front Desk Associate/Reservation Specialist from August 1999 to July 2000. Dave then worked at Holiday Inn Augusta-Civic Center as a Front Office Specialist/Night Auditor from March 1998 to July 1999.

Overall, Dave has gained extensive experience in support engineering, business analysis, project management, data migration, customer support, and hotel operations throughout their career.

Dave Lake obtained a Bachelor's degree in Information Technology from the University of Massachusetts at Lowell, which they completed between the years 2012 and 2016. Prior to that, between 1994 and 1998, they attended Johnson & Wales University where they earned a Bachelor's degree in Hotel/Restaurant Management and a Bachelor of Science degree in Hotel, Motel, and Restaurant Management. In January 2019, Dave obtained a Massachusetts Gaming License from the Massachusetts Gaming Commission.

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Timeline

  • Senior Support Engineer

    May, 2021 - present

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