Faiq Rahman

Customer Experience Manager at Ritase

Faiq Rahman began their professional career in 2014 as an HSE Internship at PT. Coca Cola Amatil Indonesia Central Java. Faiq then moved on to become a Program for Pollution Control Evaluation Rating (PROPER) Assistant Assessor for The Ministry of Environment and Forestry, Republic of Indonesia in 2015. In 2016, they began working at CV. Mitra Muda Rekayasa as a UKL-UPL Report Surveyor and at PT. Hasta Panca Mandiri Utama as an HSE Officer and HSE Supervisor. In 2019, they joined Ritase.com as a Customer Experience Manager and Customer Experience Executive | HSE Specialist. In their roles, they have achieved success such as establishing the first customer care system in the company, initiating and leading an improvement project in Order Execution and Monitoring Process, and restructuring the HSE monthly report.

Faiq Rahman obtained a Bachelor of Engineering (B.Eng.) in Environmental Engineering from Diponegoro University from 2011 to 2016. In 2017, they obtained an Ahli Kesehatan dan Kesehatan Kerja (AK3) Umum from the Kementerian Ketenagakerjaan Republik Indonesia. In 2019, they obtained an Open Mine Rescue from Search and Rescue (SAR) Nasional Indonesia. In 2021, they obtained Project Execution: Running the Project, Foundations of Project Management, Project Initiation: Starting a Successful Project, and Project Planning: Putting It All Together from Google. In 2022, they obtained a Lean Six Sigma Green Belt Certification from Concept Business Excellence Pvt. Ltd., and Expert Track : Behavioural Science: Influencing Behaviour and Designing Decisions and Expert Track : Customer Experience Design for Customer Success from FutureLearn.

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