Chasity Cook

Chasity Cook has over 25 years of experience in customer service and technical support roles, primarily in the telecommunications sector. Currently serving as Service Delivery Manager at Ritter Communications since August 2005, Chasity leads the Network Operations Center professionals and oversees the Enterprise Activations team, which focuses on the provisioning and activation of new enterprise customers. Previously, Chasity held several managerial positions at Ritter, including Network Ops Center Manager and Enterprise Technical Assistance Center Manager, where responsibilities included the establishment of support processes and the management of troubleshooting and service activation. Earlier experience includes a role as a Customer Care Representative at Cox Communications and as a Scan Coordinator at Price Chopper Foods. Chasity holds an Associate of Arts and Sciences degree in Business Administration and Management from Black River Technical College, earned between 2017 and 2020.