Rapahel Valadares

Raphael Valadares has a diverse work experience spanning different industries. Rapahel began their career in 2010 as an IT Teacher at Regina Pacis. In 2011, they joined Sig Informática as a Python Developer for a short period. The same year, they joined the Registry Office as a Support specialist, where they worked for a decade until 2021. During this time, Valadares gained expertise in customer support and resolving customer issues. In 2021, they transitioned to Rivalry.com as a Customer Support Specialist, providing assistance to customers and documenting their issues for further investigation. In 2022, they were promoted to the role of Compliance Analyst at Rivalry.com, where they demonstrated proficiency in processing customer payouts and ensuring compliance controls. Valadares excelled in keeping customers informed about the status and resolutions of their cases, communicating effectively and efficiently.

Raphael Valadares completed their Bachelor's degree in Information Technology at PUC Minas from 2022 to 2026. Prior to that, they pursued a Bachelor's degree in Civil Engineering at UNIFEMM - Centro Universitário de Sete Lagoas starting in 2014. Rapahel has also obtained several certifications, including MCC00045 (Responsible Service of Online Wagering) from TAFE Queensland in March 2023, NZCEL Academic English Level 4 from Auckland Institute of Studies (AIS) in May 2021, and Rivalry - 2023 AML/ATF Training - Operator Version (Canada) from Amber Gaming Compliance Academy in March 2023.