Mimi Heinlein

Mimi Heinlein is an accomplished professional with extensive experience in client operations and operational change management. Currently serving as the Client Operations Manager at River Financial, Mimi has demonstrated a commitment to aligning departmental goals with company objectives and enhancing the client services team. Previously, at CoverMyMeds, Mimi held multiple roles, including Operational Change Manager, where strategic focus was placed on optimizing project management communications and improving organizational change initiatives. Key achievements include co-developing critical systems for quality event management and change management, standardizing communication, and enhancing customer service across various business units. Earlier experience includes roles at Cameron Mitchell Restaurants, where Mimi contributed to training and operational excellence, and Alliance Data, providing impactful client support. Mimi holds a Bachelor’s Degree in Public Affairs and Sociology from The Ohio State University.