Jon Smith

Jon Smith has a strong background in customer service and support. Jon started their career at Vertafore as a tech support analyst and eventually became the Director of Customer Support. After that, they worked at The Home Depot in various roles, including Senior Manager of Customer Care and B2B Services. Jon then joined MailChimp as the Vice President of Customer Support, where they led their post-sale teams and also oversaw strategic programs and business analytics. Following MailChimp, Jon held the position of Head of Customer Experience at Calendly, where they led customer success, support, and education. Currently, they are the Head of Customer Success at Riverside.fm, a company that provides remote recording and editing services for content creators.

Jon Smith has completed coursework in Business and Communications at Kennesaw State University. Additionally, they have obtained a certification as a Certified Customer Experience Professional (CCXP) from the Customer Experience Professionals Association (CXPA) in April 2022.