Technical Support Agent

WHO WE ARE:

We are Riverside Payments, one of the top merchant processing companies in the country!! We work with thousands of merchants across the country and are continuing to welcome new merchants to our Riverside family every day!

Our top priority is putting money back into the pockets of the merchants we service which is why we offer some of the most competitive rates in the industry. At Riverside, we focus on your 'why.' What motivates you? Why do you come to work every day? How can you grow and develop with us? We genuinely want to know!

We want you to be the most successful version of yourself possible, and we are here to help. We have grown and developed some amazing people over the years which is why we have seen such great growth as an organization and we are ready to welcome yet another new team member into the fold.

THE ROLE:

We are currently looking to expand our Technical Support department and are looking for a couple of new Tech Support Representatives to join our team! As we grow and we onboard new merchant partners, it is important for us to expand our Tech Support department along the way. You will be in charge of providing inspired leadership for the underwriting and boarding aspects of our business. This position supports a wide range of tech support functions such as merchant technical troubleshooting, POS set up and deployments, as well as scheduling and installation!

WHAT YOU WILL BE DOING:

• Support our merchant’s various payment processing technologies via email, text, and phone
• Assist merchants with installations of credit card terminals
• Work with vendors and merchants to install/convert POS Systems
• Configure/Test/Ship credit card terminals
• Troubleshoot and resolve hardware and configuration issues
• Add detailed notes in the CRM system
• Contribute to the Riverside Payments Knowledge base
• Deliver exceptional customer service to our merchants
• Order equipment and accessories as needed

WHAT YOU WILL RECEIVE IN RETURN:

• A fun and engaging environment full of driven and supportive teammates.
• A market-competitive compensation package including a lucrative hourly rate ($18.00-$21.00 per hour DOE), health, dental, and vision coverage, as well as paid time off and more.
• Massive opportunities for growth! We always look internally for talent before hiring externally. We want you to grow with us!
• Direct access to top executive and learning opportunities with industry leaders.

WHAT YOU BRING TO THE TABLE:

• Past experience in merchant services - focused on tech or deployment, POS implementation, or technical support is required to be successful in this role
• Past experience working with CRMs or HelpDesk systems would be an asset.
• Mastery of Google Drive and Microsoft Suite
• Strong tendency towards adaptability and agility as priorities can quickly change.
• Unmatched urgency to learn and grow while being the best possible version of your self at work everyday!

We are very excited to speak with qualified candidates as soon as possible! If you do not meet all of the requirements, that is okay! We are passionate about growing and developing great people so give it a shot! You never know if you are exactly what we are looking for!

Riverside Payments encourages applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age. Riverside Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national original, age, disability or genetics. In addition to federal law requirements, Riverside Payments complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.