Ahad Alsaif

Ahad Alsaif has a diverse work experience spanning multiple industries. Starting with i-Max in 2017, Ahad held the role of Marketing Manager & HR, responsible for marketing activities and human resources management. In 2018, Ahad worked at noon as a Commercial Assistant, assisting with commercial operations. Later that year, Ahad joined Americana Foods - National Food Company as an Admin Assistant, providing administrative support.

In 2019, Ahad joined Banque Saudi Fransi and progressed through various roles in customer experience management. Beginning as a Customer Experience Analyst, Ahad then became a Senior Customer Experience Analyst before being promoted to Customer Experience Manager. Ahad contributed to enhancing customer experiences during their tenure at the bank.

In 2022, Ahad's career continued at CX Saudi, where they served as a Member, contributing to the organization's efforts in customer experience improvement. Additionally, Ahad joined Riyad Bank as the Head of Quality Section, indicating a leadership position focused on ensuring quality standards within the organization.

Overall, Ahad Alsaif has demonstrated a strong track record in customer experience and administration roles and now holds a leadership position at Riyad Bank.

Ahad Alsaif has a Bachelor of Business Administration (BBA) degree in administrative and marketing from Princess Nourah Bint Abdulrahman University, which they obtained from 2013 to 2018. Ahad also completed short courses in Business/Commerce from Saudi Electronic University in 2016. Currently, they are pursuing two Master of Business Administration (MBA) degrees, one from Colorado State University and the other from Saudi Electronic University, starting in 2020 and expected to be completed in 2022. In terms of additional certifications, Ahad obtained an Ilets certificate in December 2019 from IELTS Official. Ahad also has multiple certifications in subjects such as customer experience, change management, handling negative customer feedback, data analysis, project management, problem-solving, self-management, VAT, and more, obtained from various institutions in KSA between 2020 and 2022.