Debbie Pearce

Debbie Pearce is an accomplished professional in the financial services sector with extensive experience in leadership and customer experience management. Currently serving as Pensions Manager at Royal London since April 2019, Debbie has successfully created empowered teams aligned with company values. Previously, as Operations Manager at BuildLoan Limited and Customer Experience Manager at International Financial Data Services, Debbie focused on enhancing customer engagement and developing feedback cultures that improved operational efficiency. During a lengthy tenure at Nationwide Building Society, Debbie held roles including Contact Centre Manager-Customer Care and Bank Manager-Retail, achieving significant improvements in customer engagement scores and reducing complaints through innovative strategies.