Graham Nichol

Graham Nichol is an experienced operations leader with a strong background in customer service and strategic development in the financial services sector. Currently serving as Head of Group Operations at Royal London since August 2018, Graham has previously held key positions including Customer Experience and Operations Director during a career break, Integration Director at Standard Life Aberdeen overseeing significant acquisition projects, and Senior Vice President of Customer Operations at Standard Life Canada, where responsibilities included developing business strategy and leading efficiency improvements. Throughout a long tenure at Standard Life Aberdeen, Graham managed multi-site service operations and held several senior roles, contributing to the establishment of market-leading service capabilities. Graham's educational background includes attendance at James Gillespies High School from 1977 to 1982.