Debbie Miller

Debbie Miller has a diverse work experience spanning over two decades. Debbie is currently working at RNIB as the Customer Experience and Engagement Director. Prior to this role, they held the position of Head of Customer and Supporter Experience at RNIB.

Before joining RNIB, Debbie worked at British Gas for several years, holding various roles such as Channel Development Manager, Customer Service Manager, and Business Manager - Contact Centre.

In 2015, they took on a 12-month secondment at Global Action Plan as a Talent and Development Manager.

Debbie's extensive work experience also includes a long tenure at Play.com, where they served as the Head of Customer Service. In this role, they demonstrated their expertise in understanding customer experience, providing feedback and recommendations for improvement, managing outsourced vendors, and budgeting for the Customer Service Operation. Debbie also had direct management responsibility for a second line support team.

Debbie Miller attended University of Derby from 2006 to 2008, where they studied Business Management. Prior to that, from 1996 to 1998, they obtained A Levels in English Literature, Government and Politics, and Law from Peterborough Regional College. Their educational journey began at Longsands Community College from 1992 to 1996, where they completed their GCSE's.