RoadVantage
Larriann Alvarado has a diverse work experience, starting with their role as Director of Claims Operations at RoadVantage since 2017. Previously, they worked at Golfsmith International from 2008 to 2017 as the Order Management | Contact Center Manager. In this role, they managed all aspects of workflow in the contact center, including sales and customer service calls, emails, and click to chat. Larriann was also responsible for budgeting, hiring, training, and staffing. Larriann's earlier experience includes a role as a Team Lead at Target from 2000 to 2008, where they were responsible for setting schedules, conducting staff meetings, and interviewing potential candidates.
Larriann Alvarado pursued their education from 2017 to 2020 at the University of Phoenix, where they obtained a Bachelor's degree in Business with a focus in Human Resources. Additionally, in October 2019, they obtained a certification in Coaching Skills for Leaders and Managers from LinkedIn.
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RoadVantage
RoadVantage is the #1-rated F&I provider in the industry today. Founded by former IAS CEO and 30-year veteran Garret Lacour – who co-founded IAS in 1984 and grew the company to a full-suite ancillary products provider – RoadVantage is led by a team of seasoned industry experts focused on one goal: Providing the best customer-driven experience in F&I. RoadVantage is the #1-rated F&I product provider, because we are passionate about providing superior protection and exceptional customer service: we understand what dealers need to drive profit, loyalty, and lifelong customers. It’s this vision that leads to continual innovation and a unique approach to claims adjudication – enabling us to set new industry standards in the process. RoadVantage (http://www.roadvantage.com) offers a full portfolio of aftermarket ancillary products through certified agents and is headquartered in Austin, TX with regional offices across the U.S. In addition to offering assured compliance for all programs, all RoadVantage products are fully insured by an A.M. Best “A” rated insurance company. RoadVantage is a Licensed Service Contract Provider, Vehicle Protection Product Warrantor, Motor Club, and Member of MVPPA and GAPA.