Delivery Manager

Position Summary

The Delivery Manager works with the Recruiters and Leadership to optimize daily recruitment activity and ensure the highest level of quality coverage across all requisitions for those accounts.  The Delivery Manager is responsible for the execution of Robertson’s VMS Delivery Strategy and the corresponding management and performance of the recruitment team.   

Key Accountabilities

• Manage the daily execution of recruitment strategies to effectively engage candidates through each step of the sourcing and selection process.

• Enhance our database and candidate network by utilizing a vast array of techniques including networking, targeted sourcing, reactivation, etc.

• Effectively manage and motivate the recruitment team and monitor progress to identify coaching opportunities to ensure targets are met and exceeded

• Lead daily morning and afternoon huddles and weekly one-on-ones with the recruitment team.

• Partner and consult with our clients to refine our search techniques and improve results.

• Develop and execute an overall strategy to achieve delivery placement goals.

• Attend client meetings and solicit client information to enhance our delivery tactics (obtain an understanding of the Client’s Environment, what does success looks like from the hiring managers point of view, Challenges, Opportunities, Selling features, etc.)

• Effectively utilize the tools (Bullhorn, LinkedIn, Corporate Website etc.)

• Obtain feedback from our contractors and employees to continuously improve our delivery strategy and process.

• Accountable for achieving personal and team goals [Client Scorecards & Live Scorecards, Requisition Response Rate (Coverage), Client Engagement (Quality), Conversion Ratio’s, Placements, Gross Margin, etc.] as well as achieving or exceeding placement goals.

• Keep up to date and informed of new processes/technologies; access suitability and develop business case for implementation

Core Attributes & Experience

• Excellent communication skills and ability to effectively listen and manage personalities

• Energetic, enthusiastic, self-motivated, creative and solution focused

• Demonstrated proficiency in AI and automation technologies, encompassing machine learning frameworks, robotic process automation (RPA), and data analysis tools, aimed at improving operational efficiency and fostering innovative solutions.

• Agency or corporate recruiting experience; with evidenced based experience of success

• Experience in a highly metrics driven environment

• Exceptional delivery results in high volume enterprise accounts.

• Preference is given to candidates with experience managing programs and to those who have Financial Services expertise with an understanding of typical business requirements.

• Proven accountability, honesty and integrity with a firm understanding of ethics and reputation

• Adaptable and inquisitive with a natural curiosity and a heightened dedication to continuous learning and the humility to know that you don’t know everything

• Resiliency, and the ability to embrace and learn from failure, and the persistence to keep going

• Strong negotiating and influencing skills

• Consultative approach and a dedication to service excellence

• Organized and methodical with a honed ability to effectively prioritize

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson values diversity and is committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Robertson is an equal opportunity employer, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.