Solutions Architect

A Solutions Architect at Robust Intelligence is the trusted technical partner who will work closely with our customers to ensure value from our product (RI). The goal of Solutions Architect is to ensure customers achieve their desired outcomes while using RI.

Solutions Architects will join us in tackling cutting-edge problems such as provisioning Kubernetes clusters, crafting and deploying highly-available services for dynamic cluster orchestration, and figuring out how to automate it all from scratch in a reproducible, reliable manner. You will work closely with many parts of the organization, such as Engineering, Product Management, and Customer Success, to ensure they can function frictionlessly and achieve their goals. As a Solution Architect based in Japan, you are mainly responsible for Japanese customers, on top of our customers located globally, including APAC regions and the US.

Responsibilities

• Serve as the technical deployment lead for RIME production customers; support deployment for Japanese customers on-site when necessary; remotely for other regions’ customers.
• Create RI deployment plans based on customer architecture and communicate them to customers; produce written designs and documentation regarding proposed or actual cloud deployments.
• Work with our engineering and product teams to translate customer feedback into meaningful product, deployment, and infrastructure insights.
• Dry Run and Testing: Prepare for the customer deployment, make sure all is ready for the deployment day; Do minor tweaks to the product to address customer infra uniqueness and unforeseen issues
• Contribute to the effective and efficient handling of all levels of technical support cases, from basic user questions to issues requiring more in-depth technical and problem-solving skills.
• Independently diagnose and resolve problems within our sphere of the customer environment; follow standard procedures for proper escalation of unresolved issues to the appropriate internal team; research, troubleshoot and resolve escalated customer issues.
• Provide advice and information to customers and partners regarding general cloud infrastructure as service offerings and best practices.
• Contribute technical content to RI's leading Deployment Guides, Knowledge Base, FAQ etc.

Requirements

• Previous experience as a solutions architect or solutions engineer, working with cloud providers such as AWS, GCP and Azure; knowledge and hands-on experience on cloud deployments.
• Experience developing, deploying, and managing containers and orchestration systems such as Docker and Kubernetes
• Excellent communication & documentation Skills in native-level Japanese and professional-level English
• Willingness to work with customers and team members where timezones are different
• Experience with infrastructure and configuration automation tools (Terraform, Helm)
• Strong troubleshooting skills (Networking, Storage, Logs); should be comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues
• Willingness to learn and adapt to the entire technology stack

Preferred

• Experience with modern software components such as DNS, VPC, Load Balancers, Identity Providers, NoSQL DB (e.g. MongoDB)
• Previous exposure to MLOps
• Programming experience in Go, Python