Macaulay howell

Macaulay Howell has a diverse work experience. Macaulay started their career as a Team Leader at The Consumer Helpline in May 2017. In this role, they were responsible for managing the day-to-day performance of the Contact Centre Operations, ensuring the delivery of a best-in-class service and meeting/exceeding KPIs. Macaulay also liaised with key stakeholders internally and externally and led and coordinated the contact centre management team at all levels.

After two years as a Team Leader, Macaulay moved up to become a Campaign Manager at The Consumer Helpline in May 2019. In this role, they were responsible for driving consumer growth within major blue chip energy companies in the UK and globally. Macaulay continued to manage the Contact Centre Operations and ensure the achievement of KPIs within budget. Macaulay also played a key role in leading, inspiring, and engaging the contact centre management team.

Most recently, Macaulay joined ROCK in May 2022 as a Business Development Manager. In this role, they utilized their skills and experience to contribute to the company's growth and success. Beginning in May 2023, they also took on the role of Account Manager, further expanding their responsibilities within the organization.

Overall, Macaulay Howell has demonstrated their expertise in contact centre management, campaign management, and business development throughout their career.

Macaulay Howell attended Gower College Swansea and Pontarddulais Comprehensive School, but no specific degree or field of study information was provided.