Cheyanne Ramirez

Cheyanne Ramirez has a diverse work experience spanning various industries. Cheyanne currently works as a CX Onboarding Specialist at Rocket Money, formerly known as Truebill, since April 2022. Prior to this role, they worked as a Customer Experience Associate at the same company from June 2021 to March 2022.

From December 2019 to June 2021, Cheyanne worked at Bay Alarm Company as a Service Router. In this role, they managed and regulated the flow of calls and emails from the sales team and customers. Cheyanne also maintained track of technician schedules and created and managed a new branch in the service routing department.

From February 2019 to December 2019, they worked at Opportunity Junction, first as an Executive Assistant and then as an Administrative Assistant Intern. As an Executive Assistant, they made travel arrangements for executives, filed and retrieved corporate records, prepared financial statements, and performed various administrative tasks. As an Administrative Assistant Intern, they answered a multi-line telephone system, demonstrated professionalism in interactions with visitors and staff, and communicated program and community resources to clients.

From March 2019 to November 2019, Cheyanne worked at High End Development, Inc. as a Warehouse Administrator. Their responsibilities included maintaining databases to track warehouse inventory, creating and updating spreadsheets, and ordering new inventory.

Prior to these roles, Cheyanne gained experience as a Sales Associate at Daiso California from September 2016 to June 2018. Cheyanne excelled in customer service, handled customer complaints, directed customers to appropriate items, and helped with employee scheduling and tasks. Cheyanne also worked as a Bookseller at Barnes & Noble, Inc. from November 2017 to April 2018, providing excellent customer service and ensuring proper merchandise stocking. Additionally, they worked as a Baker at Nothing Bundt Cakes from July 2017 to December 2017, baking cakes and tracking inventory.

Their earliest work experience was as a Nutritional Service Assistant at Antioch Unified School District from April 2013 to June 2016, where they served food to students and staff, worked in both team and independent settings, and maintained an organized and sanitized facility.

Cheyanne Ramirez attended Los Medanos College from 2015 to 2020, where they studied Business Administration and Management, General. During their time at the college, they did not obtain a degree. In November 2018, Cheyanne earned the Microsoft Office Specialist Excel 2016 certification from Microsoft, and in October 2018, they also obtained the Microsoft Office Specialist Word 2016 certification from the same institution.