John Rey Ouano is an accomplished professional with extensive experience in management information systems and quality assurance. As a Senior Management Information System Analyst at Tech Mahindra, John Rey focused on timekeeping systems, real-time reporting, and optimizing service levels. Prior to this role, John Rey spent over a decade at Qualfon, advancing from Customer Service Representative to Reporting Analyst and Quality Assurance Analyst, where responsibilities included implementing quality assurance policies, conducting call evaluations, and resolving workflow issues. John Rey holds a degree in Business Administration with a concentration in General Business Management from Cebu Institute of Technology.
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