Maurizio Porrovecchio

Maurizio Porrovecchio is an accomplished Senior Manager at Rogers Communications with a focus on Workforce Automation and Systems Access Management since November 2006. Leading a team of 18 professionals, Maurizio has been instrumental in creating strategic roadmaps for systems such as Aspect eWFM and Intradiem, supporting migration to the Genesys Cloud platform, and enhancing operational efficiency through process improvements and automation. With previous management experience of smaller teams and a strong background in contact center workforce management, Maurizio has developed effective coaching methods, fostered team collaboration, and maintained critical relationships with various stakeholders. A dedicated professional, Maurizio's contributions have been recognized with accolades such as the Employee of the Year award in 2013. Maurizio holds a Computer Networking Specialist degree from Seneca Polytechnic.