Yuki Matsubara

Yuki M. is an experienced technology and customer support professional with a diverse background encompassing roles such as User Support Technician and Customer Support Representative at Roofr since May 2021, and Global IT Support at Keyence Corporation, where significant contributions included implementing a new cloud security service that reduced inquiry rates by 70% and managing network projects that streamlined testing processes. Prior experience includes positions as a Travel Coordinator at Laurus Travel and a Tour Operator at Canadian Made Tours Inc., showcasing strong organizational and customer interaction skills. Yuki M. started a career as a System Engineer at The Japan Research Institute, Limited, where responsibilities included leading global payment system integration projects. Educational qualifications include a Diploma in Web Development from CICCC and a Bachelor's degree in International Relations from Ritsumeikan University.