RoomIt
Jessica Scheppard currently serves as the Manager of Client Experience and Operations at RoomIt by CWT, a position held since April 2019, where responsibilities include overseeing client response issues and collaborating with product owners to address support and enhancement needs. Prior to this role, Jessica worked at Carlson Wagonlit Travel from April 2006 to April 2019, holding various managerial positions. Key roles included managing call routing for the US and Canada, overseeing business resiliency for the region, and serving as the primary resource for call center technologies and toll-free call routing development, with a consistent focus on optimizing business practices and ensuring effective service delivery.
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RoomIt
RoomIt by CWT is transforming business travel by connecting travelers to the right room. We know every overnight business trip is a night away from home and our priority is enabling a personalized and relevant experience. Our intelligent hotel solution enables travelers to be at their best when they are on the road. Through one-stop access, our data-driven technology delivers the right accommodations, rates, amenities, loyalty points and reviews that enhance the travel experience. At RoomIt, we give companies confidence in knowing that we handle all the details – reporting, maximizing cost savings and traveler tracking, so businesses and their travelers can focus on getting their business done. For more information visit www.roomit.com.