JB

Janne Broeckx

Second line support specialist at Rootz LTD

Janne Broeckx has a diverse work experience history. They started their career in 2013 as a Sales Assistant at VERITAS. In 2015, they had a brief internship at RZ TIENEN, where they gained experience in medical secretarial work. Janne then worked as a Sales Assistant at Inno Leuven for a short period. From 2018 to 2020, they worked as a Front Desk Agent at The Preluna Hotel. In 2019, Janne became a Customer Sales Representative at Hertz Malta, where they worked until 2021. They then joined Kindred Group plc as a CS Agent for a year. In 2022, Janne worked as a Secretary at the Church of England - Diocese in Europe and as a Personal Assistant at Holy Trinity Church Sliema. Currently, they are working as a Second Line Support Specialist at Rootz LTD.

Janne Broeckx studied Humane Wetenschappen (Human Sciences) at Koninklijk Atheneum Tienen from 2000 to 2006. Later, from 2014 to 2016, they attended Syntra Antwerpen en Vlaams Brabant, where they pursued a field of study in Medisch secretaresse (Medical Secretary). In terms of additional certifications, Janne has completed various courses through LinkedIn, including Communication within Teams, De-Escalating Conversations for Customer Service, Creating Positive Conversations with Challenging Customers, Empathy for Customer Service Professionals, and Writing Customer Service Emails. Janne has also obtained a certification in Algemene administratie (General Administration) from VDAB and a certification as a Medisch secretaresse from Syntra AB, although the specific months and years of obtaining these certifications are not provided.

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Timeline

  • Second line support specialist

    December, 2022 - present