NP

Natasha McMillen-st. Paul

Director Of Customer Success at Rosy Salon Software

Natasha McMillen-St. Paul has a diverse work experience that spans various roles and industries. Natasha started their career at Starbucks Coffee Co as a Training Store Manager, where they managed a team of 35+ employees and was responsible for hiring, coaching, and managing budgets. Natasha then moved on to Taylor Reese Salon as a Salon Manager, where they coordinated schedules, handled product knowledge and sales, and managed invoices and disbursements.

Natasha then joined Rosy Salon Software, initially as a Customer Success Representative and later progressed to roles such as Customer Success Lead, Customer Success Manager, and Senior Customer Success Manager. In these roles, they focused on delivering exceptional customer support, developing training materials, and building strong relationships with clients. Natasha also played a key role in integrating a new CRM and enhancing the user experience based on customer feedback.

During their time at SalonInteractive, Natasha served as a Senior Technical Support Manager, providing technical support for the beauty industry. Natasha worked closely with SalonRunner and contributed to the development of turnkey eCommerce solutions for salons and spas.

Overall, Natasha's work experience showcases their expertise in customer success, team management, training, and operations management in the beauty and retail industries.

Natasha McMillen-St. Paul pursued a Bachelor's degree in Business Management-Marketing from ITT TECH-ONLINE. No specific start or end year for this education is provided.

Links