Michael Ollis

Michael Ollis has a diverse work experience. Michael started their career as a Receptionist at CRASH CAR BODY REPAIRS LIMITED from September 2017 to January 2020. In 2020, they joined United Response as a Billing Assistant, where they worked on developing funding packages and reconciling outstanding support payments until June 2021. Michael then moved on to Rotork, where they began as an Information Technology Apprentice from August 2021 to August 2022, focusing on network infrastructure, hardware, technical support, and customer satisfaction. Following their apprenticeship, they became a Request Fulfilment Analyst at Rotork from September 2022 to February 2023, providing 1st Line Ticket Support globally and contributing to the launch of Dynamics 365. Currently, they hold the role of Service Delivery Lead at Rotork, ensuring excellent customer service and guiding their team members to achieve collective goals and key performance indicators.

Michael Ollis obtained a Bachelor's degree in Criminology from the University of the West of England, where they studied from 2016 to 2019. In July 2023, they also obtained the ITIL® Foundation v4 certification from AXELOS Global Best Practice.