Erica Melzer

Erica M. has a diverse work experience spanning different industries. Erica most recently worked at Routable as a Senior Technical Support Manager, starting in January 2023. Prior to that, they held the position of Technical Support Manager at the same company from October 2021 to March 2023. Before joining Routable, Erica worked as a Happiness Engineer at Automattic from November 2018 to July 2021. Erica also served as the Head of Support at Zencastr from February 2018 to January 2019. Erica has experience in customer success, having worked as a Senior Customer Success Specialist at Dolly, Inc. from June 2017 to February 2018. Erica also has a background in program management, as they held the role of Community Program Manager - Diversity & Inclusion at Dev Bootcamp from March 2016 to January 2017. In addition, Erica has worked as an Executive Organizer (Contract) at WIT Council from October 2015 to March 2016. Erica's earlier work experience includes roles such as Project Support Manager at Campaign Monitor from July 2015 to October 2015, and Remote Support Specialist at the same company from July 2014 to June 2015. Prior to that, they worked as a Customer Support Agent & Account Manager at JangoMail from September 2013 to July 2014. Erica started their career as a Freelance WordPress Web Developer from April 2010 to May 2014, and they also worked in Customer Service at HomeTeam Pest Defense from April 2006 to January 2008.

Erica M. completed their Bachelor of Applied Science in Sociology from the University of Cincinnati, where they studied from 2010 to 2013. In 2014, they attended General Assembly's UX Design Bootcamp to acquire skills in user experience design immersive.

In addition to their formal education, Erica has obtained several certifications to enhance their skills and knowledge. Erica completed courses such as "Develop Your Skills as a Software Project Manager," "Master SQL Development," "MySQL Essential Training," "Build and Manage High-Impact Teams," "Develop Your Coaching Skills as a Leader or Manager," "Zendesk Customer Service Professional Certificate," "Figma for UX Design," and "User Experience Researcher" from institutions like LinkedIn and Zendesk. These certifications were obtained between 2022 and 2023.