Makaylen Thomas

Makaylen Thomas has a diverse work experience spanning various roles and industries.

Starting with Route in 2020, Makaylen held the position of Sr. Manager Large Team, Customer Success, where they managed a large team and focused on building meaningful relationships with merchants to retain them and expand their business. They then transitioned to the role of Manager Large Team, Customer Success, before moving to the position of Manager SMB Team, Customer Success, where they played a crucial role in helping merchants eliminate shipping pains and boost brand loyalty using Route's post-purchase products.

Prior to their time at Route, Makaylen worked at Thumbtack from 2016 to 2020. As a Sr. Enterprise, CSM, they managed Thumbtack's highest revenue national accounts, building strong relationships and helping them achieve business growth. Before that, Makaylen was an Account Manager, responsible for creating processes and structure for the company's Enterprise team. They also worked in Customer Support and Labs Teams, assisting customers and collaborating with higher value Pros.

Makaylen's career began at BeeHive Homes Assisted Living in 2014, where they worked as a Certified Nursing Assistant, providing constant care for memory loss residents and assisting with various tasks related to their well-being.

Makaylen Thomas has a diverse educational background. Makaylen first attended Utah State University from 2012 to 2014, where they completed 60 credits in Business Administration and Management. After that, from 2015 to 2016, they pursued an Associate's Degree in General Studies at Salt Lake Community College. Most recently, from 2019 to 2021, Makaylen enrolled at Western Governors University and obtained a Bachelor of Science in Business Administration and Management. Besides their formal education, they hold a certification as a Certified Nurse's Assistant, although specific information about the institution and the year of obtaining it is not provided.