Rove
Susan Catchuk is an accomplished professional with extensive experience in customer success and account management across various industries. Currently serving as Head of Customer Success at Rove since May 2025, Susan leads efforts in providing tourism data solutions that support global economic recovery. Prior to this role, Susan held multiple positions at Checkfront, including Head of Customer Success for North America and Director of Customer Success, where significant contributions were made to enhance customer onboarding and improve retention. Earlier experience includes a successful tenure at Qlik, where targets were consistently exceeded, earning recognition in the Global Services Presidents Club. Susan began their career at Franklin Templeton Investments in sales roles while obtaining a Bachelor of Arts in Communication from the University of South Florida.
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Rove
Rove is the leading travel & tourism data and analytics company offering tourism & destination organizations the most robust data management and BI platform in the industry. In addition to our Destination Insights Platform, Rove offers complementing tourism data products used by our clients to navigate change and accelerate tourism economic recovery and growth. These products include, but are not limited to: Visitor Experience, Resident Sentiment, Visitor Spend, Accommodation information (hotels and short-term rental), Flight, Geolocation, and more.