Magali Vanderveken

Magali Vanderveken is an experienced professional in customer experience and content writing, currently working at Rover.com since June 2021 as a Content Writer and Continuous Improvement Specialist. With a robust background in managing customer experience teams, Magali led a team at CPM International Contact Centre for four years, focusing on performance metrics, coaching, and customer support within an Airbnb project. Previous roles include tourism consulting, administrative assistance, and teaching, demonstrating a diverse skill set in communication, leadership, and service-oriented environments. Magali holds a bachelor's degree in Economic Tourism from Haute Ecole Lucia de Brouckere.